PRIVACY DECLARATION

TravellingAlbania attaches great importance to the protection of your personal data. In this Privacy Policy statement, we provide clear and transparent information about how we handle personal data.

We make every effort to ensure your privacy and therefore handle personal data with care. TravellingAlbania complies with applicable laws and regulations, including the General Data Protection Regulation (AVG).

This means that:

We process your personal data in accordance with the purpose for which it was provided, these goals and type of personal data are described in this Privacy Policy statement.

The processing of your personal data is limited to only those data that are minimally required for the purposes for which they are processed.

TravellingAlbania has taken appropriate technical and organizational measures to ensure the security of your personal data.

TravellingAlbania does not pass on personal data to other parties unless this is necessary for the execution of the booked trip for which they have been provided.

If you apply for a vacancy (or open application) with us, we must process your personal data.

We are aware of your rights regarding your personal data, you want to point this out and respect them.

As TravellingAlbania we are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have questions about this or wish to contact us, you can do this via the contact details at the bottom of this document.

Processing of personal data of our customers

If you have booked a trip with us, we have to process personal data of you as a customer for administrative purposes and, of course, to be able to carry out the travel you have booked, such as making reservations with airlines, hotels and local tour operators. We must also be able to manage your booking and your ‘My TravellingAlbania account’. In addition, we must be able to communicate about your booked trip, you can make invitations for our Travelers Information Days or for other informative meetings. In the event of a calamity, it is also necessary to dispose of these data. The basis for using your personal data lies in the agreed travel agreement that we have concluded with each other. For the above objective (s), TravellingAlbania can request the following personal details:

First Name; Last name-telephone number; e-mail address; Date of birth; Sex; Passport data: (copy or only number and date/place issue, depending on the booked trip).  In some cases we need your passport information for a visa application. It is also possible that we need your passport details for checking in hotels or for reserving a domestic flight or train journey. Or to allow you to travel in certain countries if government agencies require it. Relevant details for the trip and any special dietary requirements. If this information is provided by you, this is of course with your permission. We also use personal data from other travel companions provided by the lead booker. Make sure that they too agree with this and that you can actually provide this information. Your personal data or those of your travel companions are stored by TravellingAlbania for the purpose of executing the travel agreement (booked trip) during the period of the travel agreement. They are stored and used to inform you about the trips, as well as stored and stored in ‘My TravellingAlbania’ so that you also have access to ‘My TravellingAlbania’ after the trip. After the trip, we will save your data, unless you let us know that you do not want to.

Processing of personal data of newsletter subscribers

TravellingAlbania regularly sends newsletters to customers and interested parties. If you want to receive the newsletter, you can register via a form on the TravellingAlbania website. On the form we ask for your name, e-mail address and postcode. These personal details of the newsletter subscribers are used by TravellingAlbania to inform you about our travels, to give information about travel destinations, offers and information days.

Processing of personal data of interested parties

Personal data of interested parties for our journeys are processed by TravellingAlbania for the purpose of providing information about our journeys in the form of one or more brochures and/or magazines. On the TravellingAlbania website, you will find an application form for requesting one or more brochures. Brochures can also be requested by mail or by means of a completed reply card. For the above objective (s) (requesting brochures), TravellingAlbania can request the following personal details: First NameinsertionLast nameAddressresidenceE-mail addressYour personal data are stored by TravellingAlbania for the purpose of sending brochures during the period that you are seen as an interested person of the TravellingAlbania travel.

Provision to third parties

The information that you give to us when booking a trip, we will not provide to third parties unless this is necessary for the implementation of the travel agreement. Think of airlines, hotels, transport companies, and local agencies inside and outside the EU. We never pass on personal data to other parties with whom we have not entered into a processor agreement, with the exception of third parties that are required to carry out your trip, such as local agencies outside the EU and hotels. With these parties (processors), we, of course, make the necessary arrangements to ensure the security of your personal data. Furthermore, we will not provide the information provided by you to other parties, unless this is legally required and permitted. An example of this is that the police request us (personal) data in the context of an investigation. In such a case we must cooperate and are therefore obliged to provide this information.

Minors

We only process personal data of minors (persons under 16 years of age) if written permission has been given by the parent, caregiver or legal representative.

Storage period

TravellingAlbania does not store personal data longer than necessary for the purpose for which it was provided or required by law.

Security

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing: All persons who can take note of your data on behalf of TravellingAlbania are obliged to maintain their confidentiality. We use a username and password policy on all our systems. We ensure the encryption of personal data if there is a reason to do so. We make back-ups of the personal data in order to be able to recover these in case of physical or technical incidents. We regularly test and evaluate our measures. Our employees have been informed about the importance of the protection of personal data.

Your communication with TravellingAlbania

If you send us an e-mail, online or via social media with our chat, participate in online webinars/country presentations, we will record your communication with us for quality and learning purposes.

Rights concerning your data

You have the right to inspect, rectify or delete the personal data we have received from you. You can also object to the processing of your personal data (or a part of it) by us or by one of our processors. We can ask you to identify you before we can respond to the aforementioned requests. May we process your personal data on the basis of a permission given by you, you will always have the right to withdraw this permission unless we still need it for the execution of the trip.

Automated technologies

If you visit our website, we can automatically collect the following data: website behavior, website patterns and technical data of your equipment. We collect this personal information by using cookies, server logs, and other similar technologies.

What are cookies?

Cookies are small files that remember your preferences during website visits and save them on your computer/device.

What do cookies do?

Cookies have different functions. In the first place, they facilitate surfing by remembering login names, passwords, shopping cart content and, for example, last viewed trips. Websites also use cookies to keep track of how many visitors come to a site and which pages are popular. There are also cookies that register which websites you visit and thus make an estimate of your interests. TravellingAlbania places cookies on your computer to provide a better user experience, experience and full effect of the website. The cookies are therefore used to make the TravellingAlbania website function better and monitor the web visit. We can not trace this back to a PC or individual. Consult our Cookie Policy for more information.

Complaints

If you have a complaint about the processing of your personal data, we ask you to contact us directly. If we do not come together then we find this very annoying. You have the right to submit a complaint to the Dutch Data Protection Authority, this is the supervisory authority in the field of privacy protection.

Ask

If you have any questions or comments about our Privacy Statement please contact us! privacy@TravellingAlbania.com.

Netherlands contact details

TravellingAlbania

Vronkenlaan 39

2352 EL, Leiderdorp